Sources

 

Sensing customer’s emotions

The Roles of Emotion in Consumer Research - http://www.cob.unt.edu/slides/Paswan/emotion.pdf

What are emotions? And how can they be measured? - http://www.scribd.com/doc/29365841/Scherer-2005-What-Are-Emotions-and-How-Can-They-Be-Measured

Mood States and Consumer Behavior: A Critical Review - http://ideas.repec.org/a/ucp/jconrs/v12y1985i3p281-300.html

Emotion Detection Emotico - http://www.psshelp.com/solutions/emotion-detection-call-centre/

Author's analysis  

Mobile apps - catalyst of entrepreneurship in Japan

Entrepreneurial Intentions and Activities of Students across the World -  
Entrepreneurial Intentions and Activities of Students across the World

http://www.guesssurvey.org/PDF/2011/GUESSS_INT_2011_FINAL.pdf

Global University Entrepreneurial Spirit Students’ Survey, (GUESSS 2011), Country Report, Japan - http://www.guesssurvey.org/PDF/2011/Japan-Report_GUESSS.pdf

Author's analysis 

Country of the rising global mobile services

The 20 Most Advanced Countries in Mobile (Updated Listing for EOY 2011) - http://communities-dominate.blogs.com/brands/2011/12/the-20-most-advanced-countries-in-mobile-updated-listing-for-eoy-2011.html

Social, Digital and Mobile in Japan - http://wearesocial.net/blog/2011/12/social-digital-mobile-japan/

Gree history - http://www.gree.co.jp/en/corporate/history/

Profits 2011

Facebook - http://techcrunch.com/2012/02/01/facebook-1-billion-profit/

Gree - http://thenextweb.com/asia/2012/01/06/japanese-gaming-firm-gree-reportedly-set-for-record-910m-profits/

Yahoo - http://finapps.forbes.com/finapps/jsp/finance/compinfo/IncomeStatement.jsp?tkr=YHOO

Amazon - http://finapps.forbes.com/finapps/jsp/finance/compinfo/IncomeStatement.jsp?tkr=AMZN

Line

Downloads - http://www.prnewswire.com/news-releases/user-number-exceeds-50-million-worldwide-for-nhn-japans-free-calling-and-messaging-app-line-163809836.html

Plans and strategy - http://line.naver.jp/en/

Author's analysis

 

Harvesting innovation

Author's analysis

 

Global view on high expectations customers 

Net Promoter Scores

http://www.bain.com/Images/BB_How_to_win_loyal_customers_Asia_Australia.pdf

http://www.bain.com/Images/BB_New_growth_challenge_Asian_financial_services.pdf

http://go.satmetrix.com/rs/satmetrix/images/NPS_Benchmark_Charts_USConsumers_2012-1.pdf

http://www.ottima.cz/wp-content/uploads/Satmetrix-Benchmark-Charts-Europe-2010.pdf

Value of exported services and goods

http://www.nationmaster.com

http://www.nationmaster.com/graph/eco_exp_of_goo_and_ser_bop_cur_us-goods-services-bop-current-us

Author's analysis

 

Global customer experience

Travel statistics

http://dtxtq4w60xqpw.cloudfront.net/sites/all/files/docpdf/unwtohighlights12enlr_1.pdf

The anatomy of a social graph (foreign friends on social networks)

http://arxiv.org/abs/1111.4503